Family Bank has been crowned winners of the 2023 Battle of the Banks Africa for the best-performing young bankers on the continent.
The Bank has also received special awards for the Most Aggressive Bank, Best Risk Managed Bank and Best Team Presentations. Battle of the Banks Africa is a simulated game by ICAP Training Solutions, in collaboration with the global Capital Markets Professional Services firm, Andile, where young bankers across Africa are provided with a unique platform to demonstrate their skills and knowledge through simulations that imitate real-life situations.
“We are honoured to receive this award because it reflects our commitment towards investing in the personal growth, skills development, our expertise towards tackling challenges and managing risks and knowledge acquisition of our employees, who are the cornerstone of our growth,” said Family Bank Chief Financial Officer Stephen Karumbi.
Family Bank submitted two teams in the competition: Risk Masters and The Money Team who successfully completed the 8-week business simulation programme. Rand Merchant Bank Namibia won second place while Tanzania Institute of Bankers and Andile tied for third place.
“Our human resource approach at Family Bank boldly involves investing in the training of our employees to create an internal talent pipeline, capacity development, foster learning and nurture our future leaders on different facets of management and leadership,” he said.
The participants underwent a course training through weekly challenges, webinars and case studies designed to equip them with a comprehensive understanding of how to manage a commercial bank within a competitive and regulated environment.
In 2023, Family Bank was also awarded the Best Internal Customer Experience Bank at the 2023 Institute of Customer Experience (ICX) Service Excellence Awards for having comprehensive initiatives and strategies for improved employee experiences.
ABOUT FAMILY BANK
Family Bank is a financial institution that prides itself in growing a strong retail customer base with a key focus on SME banking anchored on the positive transformation of people’s lives in Africa. Family Bank is the fifth-largest bank in Kenya, in terms of branch network with 95 branches across 32 counties. The Bank has over 750,000 customers, 4,900 bank agents and over 8,000 merchants countrywide with total assets of KES 140 billion and a deposit base of KES 108 billion as at 30 November 2023.
Family Bank prides itself in being a digitally innovative bank having been the first bank to introduce paperless banking through smart card technology and mobile banking, PesaPap, in Kenya and the first to launch the mVisa service in Africa.
In 2021 Family Bank received two awards; Financial Communication Campaign of the Year and Overall Public Relations Campaign of the Year at the 2021 Public Relations Society of Kenya Annual Awards for Excellence for the Corporate Bond Campaign where the Bank raised KES 4.42 billion via public placement marking a subscription of 147.3%. In 2021, Family Bank was voted as the Best Overall Bank and Best Tier Two Bank for Customer Responsiveness and Satisfactory Digital Experience. Previously in 2020, the Bank was voted Best Tier Two Bank and the overall second-best bank in Digital and Customer Experience in the Kenya Bankers Association Customer Satisfaction Survey.
Other awards include Best SME Bank in Kenya at the annual Banker Africa Awards 2017, East Africa –an award initiative for financial institutions in Africa, Think Business Fastest Growing Bank Award three years in a row between 2013 and 2015 and the Think Business Best Bank in Micro-Finance Award, 1st Runner-up in 2013 and 2014. For more information about Family Bank, please visit: www.familybank.co.ke
